Support bundles

A support bundle is a diagnostic package containing vital BrickStor SP components and logs. RackTop support uses this bundle to quickly investigate and resolve technical issues.

To generate and upload support bundle on the BrickStor SP, follow the steps below:

  1. Create a support ticket using RackTop support site https://support.racktopsystems.com.

  2. Connect to the system via the CLI.

  3. Run support b <ticket number> using a ticket from step #1. This will generate and upload the support bundle.